Returns & Refund Policy

Last updated: September 19, 2026

We stand behind MindTrex with a 60-day money-back guarantee. This page explains how the guarantee works and how to request a return or refund.

1. 60-Day Money-Back Guarantee

If you are not satisfied with your MindTrex purchase, you may request a full refund of the product price within 60 days of your original purchase date. This applies whether or not you have finished the product.

2. How to Request a Refund

1. Contact our support team at support@mindtreax.com within 60 days of your purchase date.
2. Include your order number and the email address used at checkout.
3. Our team will confirm your return eligibility and provide return instructions, including the return address.
4. Once your return is received and inspected, we will process your refund to your original method of payment.

3. Refund Timing

Refunds are typically processed within 5-10 business days of receiving your returned product. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

4. Shipping Costs

Original shipping charges, where applicable, are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as a damaged or incorrect item).

5. Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong product, please contact us within 7 days of delivery at support@mindtreax.com with your order number and a photo of the item, and we will arrange a replacement or refund at no additional cost to you.

6. Subscription Cancellations

If you have an active subscription order, you may cancel at any time before your next scheduled shipment by contacting our support team. Cancellations do not retroactively refund shipments already processed, but future shipments will be stopped.

7. Contact Us

For any questions about returns or refunds, reach out to support@mindtreax.com and our team will be happy to help.

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